Shipping & Handling
Palms Extra postage rates are based upon the value of the total order amount before VAT, and are as follows;
- Order total under £100.00 (ex VAT) = £5.50 (ex VAT)
- Order total over £100.00 (ex VAT) = FREE OF CHARGE
On receipt of an order, we guarantee a 48-hour delivery service, 24 hours where possible to most UK mainland postcodes. We aim to dispatch goods on the same day for orders placed by 12PM. No direct responsibility is accepted for the delay in delivery of any order, however, we will liaise with the delivery company to assist.
On delivery of goods, cartons must be signed for. Any damages or shortages must be notified to Palms Extra Ltd within 7 days of delivery. If goods are not received in full as specified on the invoice by the 10th day from the date of invoice, a written notice must be sent to Palms Extra Ltd otherwise responsibility for non-delivery cannot be accepted.
DPD are the chosen courier service and we will use the email address and mobile number supplied when opening your account for updates on your order.
Click and Collect
Click and Collect is available for customers local to Palms Extra Head Office, Peterborough. Collection is available from Palms Extra Ltd, 7 Holkham Road, Orton Southgate, Peterbororough, PE2 6TE. Telephone 0800 252172 for further information